| Free Cancellation | Orders can be canceled within 24 business hours at no cost, except fast-shipping items. |
| Post-24-Hour Cancellation | 10% cancellation fee applies if the product has not been dispatched. |
| Exchange Option | Customers may request an exchange instead of cancellation, provided the item is not dispatched. |
| Non-Cancellable Items | Gold coins, customized jewelry, and engraved products cannot be canceled. |
| Return | Return is available for 15 days |
Refund and Cancellations
Cancellation Policy
Refund Policy
| Manufacturing Defect | 100% of the value will be refunded. |
| Other Returns | Rs. 750 will be levied upon. |
| Card Payments | Refunds to original method in 7 working days. |
| COD Orders | Instant refund via RazorpayX payout link. |
| Custom Jewelry | Part payments are non-refundable. |
Process for Refunds
- Email support@lucirajewelry.com within 15 days of receiving your order.
- Include order number, product photo, invoice, and certificate.
- We will verify and share return instructions.
- Once received, product is quality-checked.
- Refund credited within 10–14 business days.
- Exchanges subject to gold rates and offers at the time.
- Replaced product will be delivered within 20-30 working days