Legal Disclaimer

This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). No physical or digital signatures are required.

1. Applicability

This Privacy Policy applies to all users ("Users") accessing or using the services of Lucira Jewelry through our website (www.lucirajewelry.com), mobile applications, or customer service channels. By using our services, you consent to the practices described herein.

2. Information We Collect

A. Personal Data: - Name, phone number, email address - Billing and shipping address - IP address, browser and device information

B. Sensitive Personal Data (SPD): - Payment details (card info, UPI ID, etc.) - Authentication credentials (e.g., passwords) - Health information voluntarily shared (e.g., for allergy-safe jewelry options)

Sensitive data is collected only with your prior, clear, and explicit consent through opt-in mechanisms.

3. Purpose of Data Collection

We collect and process your data to: - Fulfill orders and deliver products - Provide customer support and grievance resolution - Send marketing materials (with your consent) - Enhance website functionality and user experience - Comply with taxation and regulatory obligations

4. Consent and Withdrawal

By using our services, you consent to the collection and use of your data. You may withdraw consent at any time by writing to: support@lucirajewelry.com. Withdrawal will not affect processing done prior and may impact services provided.

5. Disclosure of Information

We do not share your Sensitive Personal Data with third parties without your prior written consent, except: - To trusted service providers (e.g., payment gateways, logistics partners) - To comply with legal or regulatory requests - To protect Lucira's rights, property, or user safety

6. Cookies and Tracking

We use first- and third-party cookies to: - Remember preferences - Facilitate secure transactions - Provide personalized shopping - Monitor site performance

You may disable cookies in your browser settings, though it may affect site functionality.

7. Data Retention

Personal data is retained only as long as needed for the purposes stated or as required by law. Non-personal data may be used for business analytics.

8. Your Rights

Under the DPDP Act and applicable Indian laws, you have the right to: - Access your personal data - Request correction or deletion - Data portability (where applicable) - Object to or restrict certain processing - File complaints with the Data Protection Board of India

To exercise any of the above rights, write to: support@lucirajewelry.com

9. Grievance Redressal

We are committed to resolving your privacy concerns.

Grievance Officer:
Name: [To be appointed]
Email: support@lucirajewelry.com
Response Time: Within 30 days

You may escalate unresolved issues to the Data Protection Board of India.

10. Data Security

We implement industry best practices to secure your data.

Security measures include:
- SSL encryption for all transactions
- Two-factor authentication for internal systems
- Regular audits and vulnerability testing

Despite these, no method of transmission is 100% secure.

11. Children's Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai, India.

13. Force Majeure

Lucira shall not be held liable for any breach caused by unforeseen events including but not limited to natural disasters, cyberattacks, government restrictions, or internet outages.

14. Limitation of Liability

Lucira shall not be liable for indirect, incidental, or consequential damages unless arising from gross negligence or willful misconduct.

15. Review and Updates

This policy is reviewed annually or as required by law. Material changes will be communicated via our website or email.

16. Contact Us

For any queries or concerns, write to:
Email: support@lucirajewelry.com
Phone: +91 90044 36052
Website operated by: Divinecarat Lifestyles Private Limited